Privacy Policy
Last Updated: March 30, 2026
1. Information We Collect
We collect your email address and profile information (name, profile image) through social login (Apple, Google) for authentication. We also collect device information (device model, OS version, unique device identifiers) and usage data (feature usage, session duration) for service improvement.
2. Conversation Data
Your conversations with AI characters are stored on our servers to provide the service, maintain conversation history, and enable character memory features. Conversation data may contain personal information that you voluntarily include in your messages. We recommend not sharing sensitive personal information (financial details, government IDs, passwords) in conversations.
3. AI Training & Content Usage
Conversation data and your activity within CariChat may be used to improve the quality of our AI services. This includes training and fine-tuning AI models to provide better, more natural character responses. All data used for training is anonymized and aggregated — no individual conversations are identifiable. Your personal information (email, profile) is never used for AI training purposes.
If you wish to opt out of AI training usage, please contact us at contact@plotlab.ai with the subject line "AI Training Opt-Out" and we will exclude your data from future training processes.
4. Data Storage & Security
Your data is stored securely on Supabase (PostgreSQL) with servers hosted on Google Cloud Platform and Cloudflare R2 for media storage. We implement industry-standard security measures including encryption in transit (TLS) and at rest to protect your information.
5. Third Parties
Payments are processed through Apple App Store or Google Play Store. We do not collect, store, or have access to your payment card details. Firebase Analytics is used to understand how users interact with our service through anonymous usage patterns.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time. You may request deletion of your conversation history or your entire account. To exercise these rights, contact us at contact@plotlab.ai. We will respond to your request within 30 days.
7. Data Retention
Your data is retained for as long as your account is active. Upon account deletion, personal data and conversation history are permanently deleted within 30 days, except where retention is required by law.
8. Cookies & Analytics
We use Firebase Analytics to understand how users interact with our Service. This may collect anonymous usage patterns such as screen views, feature usage, and session duration. These analytics do not collect personal information beyond what is described in Section 1. You can manage or disable analytics data collection through your device settings.
9. Legal Basis for Processing
We process your data based on: (a) the performance of our contract with you (providing the CariChat service), (b) your consent (where applicable, such as for marketing communications), and (c) our legitimate interests (such as improving our services and ensuring security).
10. Children's Privacy
CariChat is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through a notice within the Service. Your continued use of CariChat after changes constitutes acceptance of the updated policy.
Addendum for Korean Users (국내 이용자를 위한 안내)
1. Chief Privacy Officer (개인정보보호 책임자)
Name: Dahye Lee (Representative Director)
Contact: contact@plotlab.ai
Role: Responsible for handling user data inquiries and complaints.
2. International Data Transfer (개인정보의 국외 이전)
To provide the service, user data is stored and processed on servers located outside of Korea.
Destination: Australia / United States (Google Cloud Platform, Supabase)
Purpose: Cloud infrastructure and database hosting
Retention: Until membership withdrawal or request for deletion
3. Purpose of Collection (수집 항목 및 목적)
Items: Email address, Name (Nickname), Profile Image URL (via Social Login)
Purpose: User identification, Account management, Service provision
Payment Data: Processed via Apple App Store / Google Play Store. We do not store payment card numbers.
4. Retention Period (보유 및 이용 기간)
Data is destroyed immediately upon withdrawal.
Exceptions: Transaction logs are kept for 5 years as required by Korean Tax Law (Electronic Commerce Consumer Protection Act).
Contact
For privacy-related inquiries, please contact us at contact@plotlab.ai